Commercial Data Support
Deliver better service with edge device monitoring.
IBBS offers a
comprehensive private label support package for business
subscribers, including monitoring, alarms, and remote support of
mission-critical edge devices. Proactive monitoring by our
dedicated commercial services network team ensures higher levels of
uptime and issue resolution before business subscribers are
significantly impacted, improving customer retention and saving
your company resources and time.
Capabilities
Proactive Device Monitoring
- Mission-critical data service hardware monitoring
- Metrics for edge device availability, performance, and physical status
- Alarms when device exceeds metric thresholds
- 24/7 monitoring by Tier 2 support personnel
Outstanding Technical Support
- Dedicated in-bound support line
- 24/7 Tier 2 technical support
Benefits
- Provide the best selection of edge devices to your business customers through IBBS' partnerships with hardware vendors
- Gain peace of mind with our comprehensive network monitoring by our private label network support team
- Add value and services while increasing revenue
- Differentiate from competitive commercial services solutions
The powerful combination of proactive edge device monitoring and priority support gives your business customers maximum up time - and gives you a competitive advantage.
