BBX Diagnostics & Reporting

Reduce costs with better network management and diagnostics.

Broadband Explorer (BBX) is a fully-integrated OSS platform that enables cable and broadband operators to efficiently deploy, manage, and expand their advanced data services. With the cost of truck rolls ever-increasing, operators can no longer afford to send technicians into the field for one-off subscriber issues. BBX Diagnostics & Reporting serves as a platform to proactively monitor, manage, and troubleshoot issues from the subscriber-level, system-level, or enterprise-wide.

Capabilities:

• User-friendly diagnostic tools for RF and IP issue assessment
• Integrated with Google Maps™
• Real-time flexible reporting
• Individual and end-user modem reports
• Corrective plant maintenance and planning reports
• Enterprise performance reports
• Acceptable Use Policy threshold reports and usage billing data
• Access to IBBS Performance Center, for Call Center and NOC reports
• Broadband Birth Certificates to compare ongoing service performance to original install metrics
• Integrated trouble ticketing, CSR decision and dispatch support for quick issue resolution

Benefits:

• Reduce costly truck rolls
• Implement installation metrics and improve accountability
• Take control of your circuit capacity
• Increase subscriber satisfaction
• View installation trends and performance variances
• Access from any Internet connection, anytime

Connect to the best monitoring tools in the industry. Our BBX Diagnostics & Reporting platform can help your business run more efficiently and economically.