BBX Diagnostics & Reporting
Reduce costs with better network management and diagnostics.
Broadband Explorer (BBX) is a fully-integrated OSS platform that enables cable and broadband operators to efficiently deploy, manage, and expand their advanced data services. With the cost of truck rolls ever-increasing, operators can no longer afford to send technicians into the field for one-off subscriber issues. BBX Diagnostics & Reporting serves as a platform to proactively monitor, manage, and troubleshoot issues from the subscriber-level, system-level, or enterprise-wide.
- User-friendly diagnostic tools for RF and IP issue assessment
- Integrated with Google Maps™
- Real-time flexible reporting
- Individual and end-user modem reports
- Corrective plant maintenance and planning reports
- Enterprise performance reports
- Acceptable Use Policy threshold reports and usage billing data
- Access to IBBS Performance Center, for Call Center and NOC reports
- Broadband Birth Certificates to compare ongoing service performance to original install metrics
- Integrated trouble ticketing, CSR decision and dispatch support for quick issue resolution
- Reduce costly truck rolls
- Implement installation metrics and improve accountability
- Take control of your circuit capacity
- Increase subscriber satisfaction
- View installation trends and performance variances
- Access from any Internet connection, anytime
Connect to the best monitoring tools in the industry. Our BBX Diagnostics & Reporting platform can help your business run more efficiently and economically.