Business Class Technical Support

Deliver a world-class commercial experience via IBBS integrated support.

We know that for businesses, time is money - and uptime is critical. That's why we not only provide 24/7 prioritized call routing in our business-class support center, but we also proactively monitor and troubleshoot network issues by working with our team in the IBBS Network Operations Center (NOC). Give your business subscribers the level of support they demand, and let us help you provide a differentiated service offering with our expertise in commercial applications and voice services.

Capabilities

• 24/7 support via U.S.-based high-performance facility
• Highly-skilled support reps experienced in commercial applications and voice services
• Private-branded toll-free phone numbers and messaging
• Web-based ticketing system
• Service-level reports and call handling statistics
• Call recording, call-back surveys and on-call audits
• Technically savvy reps with advanced tools to quickly pinpoint problems
• Call answer and troubleshooting with increased response time and priority service
• Support for end-user PC-related issues
• Resolution on applications-specific issues - email, file storage, anti-virus
• Adept handling of IP assignment issues
• Assistance with routing and switching issues
• Ability to isolate network, demark, or internal LAN issues

Benefits

• Provide the high level of response and resolution that businesses demand
• Increase subscriber satisfaction and loyalty
• Advance business customers to the top of the call queue
• Reduce truck rolls and other expenses
• Improve first-call resolution
• Decrease hold times and abandon rates
• Increase uptime
• Address and prevent issues and improve your service
• Maximize revenue

The next level of growth is in commercial services. You only get one chance to make a great impression, so count on our Business Class Technical Support to create and grow a loyal business customer base.