Customer Care
Happy customers build strong
businesses.
We know that providing the best possible customer service gives broadband providers the winning edge in an increasingly competitive industry. The IBBS Customer Care Center delivers the intelligent technical support that data and voice subscribers require. Equipped with Broadband Explorer (BBX), the award-winning provisioning and diagnostic suite, as well as an integrated ticketing system, our technical support representatives ensure quick and accurate resolution to subscribers' issues.
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Broadband operators of all sizes can take advantage of IBBS' Call Center service. With our scale and expertise, we can efficiently and economically handle complex end-user issues. The team in our state-of-the-art U.S.-based facility is equipped to manage thousands of residential and business-class support calls per day.
