Advance your services with us.
More than 250 cable and broadband providers have chosen IBBS to support their voice and data services to serve their residential and commercial market needs. With nearly one million devices under management, we have invested in the processes, systems and personnel that consistently deliver a measurable return on investment for our customers. While our DOCSIS-based cable provisioning and diagnostics technology, wholesale Voice Services, Service Assurance tools, Technical Support, and other Applications are second to none, it's our people who make the difference. We're technologists, engineers, customer care specialists, network experts and marketers who work together to deliver integrated expertise to advance your business.
Our suite of services are designed to get cable and broadband providers to market quickly, ensure a high-quality experience and build value through innovative features that create revenue opportunities. Click the icons to learn more.
We specialize in efficient activation of new services so that you can quickly generate new revenue streams. Our award-winning Service Activation tools for data and voice facilitate provisioning of customer equipment while our team provides seamless integrations with the leading billing providers ensuring a single point of data entry. Our entire Service Activation portfolio is designed to reduce time and potential errors associated with "swivel chair" data entry.
Whether you're launching voice or data services in the commercial or residential services marketplace, trust IBBS to get to market quickly with ease and expertise.
Managing and maintaining a stable, efficient and economical data and voice network is critical to the success of your broadband business.Our award-winning service assurance tools give you unmatched visibility to proactively manage your network, ensuring that you not only provide the best possible service to your customers, but that you also save on costly operational expenses.
Our suite of Service Assurance tools enables you to deliver best-in-class broadband services. Leverage our expertise and technology for maximum efficiency and cost savings.
We know that providing the best possible customer service gives broadband providers the winning edge in an increasingly competitive industry. The IBBS Customer Care Center delivers the intelligent technical support that data and voice subscribers require. Equipped with Broadband Explorer (BBX), the award-winning provisioning and diagnostic suite, as well as an integrated ticketing system, our technical support representatives ensure quick and accurate resolution to subscribers' issues.
Broadband operators of all sizes can take advantage of IBBS' Call Center service. With our scale and expertise, we can efficiently and economically handle complex end-user issues. The team in our state-of-the-art U.S.-based facility is equipped to manage thousands of residential and business-class support calls per day.
Advances in IP technology have dramatically improved telephone services, and cable is leading the way. Your customers seek flexibility and affordability, and IBBS' solutions deliver. Take the first step in phone by offering a competitive local phone service along with small business services. Then, advance your offering with a fully-featured enterprise solution with IBBS SIP Trunking and Hosted PBX services. Whether you're preparing for a first launch of phone service, seek to switch providers or ready to tackle the enterprise market, IBBS has the solution - and expertise - to support your success.
Save time, money and resources by using one partner who can deliver all of the application services and support you require to provide best-in-class service. We offer an array of applications to support both residential and commercial products at economies of scale that make them cost-effective and efficient for you to implement, without the worry of having to manage the applications in-house. Advance your business with revenue-generating applications for your residential or commercial data services.