Outstanding Customer Service Drives Sales
IBBS Global Growth Grows with New Wins
Atlanta, Ga. - Integrated Broadband Services (IBBS), a leader in
diagnostics and provisioning software providing Broadband Explorer
(BBX), today announced seven new contracts with customers at home
In addition to domestic customers -- City of Forsyth, Georgia; Nelson County Cable, Virginia; Nex Horizon Communications, Inc. of Westminster, Colorado; Illinois' Home Tele Networks; and Pennsylvania's Master Vision -- IBBS signed its first Canadian contract with Mascon Cable Systems, of British Columbia, and another international deal with St. Martin Cable, in the French Caribbean.
"At first we tried to go local," said St. Martin General Manager Chris Moran, "But they just didn't have the reliability we needed. IBBS is able to get the job done, not make something take six months or six years, when it could take six days. Their reliability was the deciding factor."
As IBBS continues to gain recognition for reliability -- an independent study earlier this year revealed a 98% customer satisfaction rating and two IBBS products earned finalist status from Billing & OSS World for customer care and service assurance categories -- IBBS' sales have grown steadily. IBBS' impeccable customer service reputation is frequently cited as a reason for choosing IBBS for both domestic and international companies.
"As I speak to other CEOs, a pattern I consistently hear is their need to grow while improving customer service," says IBBS Chief Executive Officer David Keil. "This is one of our greatest strengths. Our BBX software empowers cable operators, and our Call Center allows them respond to their customers with skilled support, 24/7."