IBBS Wins Technology Pioneer Award
Atlanta, Ga. - Integrated Broadband Services (IBBS), a leading provider of OSS software and network services to more than 220 cable operators worldwide, today announced that Technology Marketing Corporation (TMC)'s magazine Customer Interaction Solutions has awarded Version 4.6 of IBBS' Broadband Explorer (BBX) with its 2009 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in Customer Relationship Management (CRM), call center, and teleservices industries since 1982.
The 2009 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
Broadband Explorer (BBX), IBBS' diagnostics and provisioning software, is a fully integrated OSS platform. As the company's flagship offering, BBX facilitates service provisioning, real-time network diagnostics and reporting, CSR decision support, integrated voice provisioning and diagnostics, and integrated trouble ticketing and dispatch support. Version 4.6 of IBBS' flagship offering features advanced bandwidth, usage, billing and capacity management functionality.
"TMC is proud to recognize IBBS with the 2009 IP Contact Center Technology Pioneer Award. The Company's Broadband Explorer software empowers its call center professionals with the tools to best serve IBBS' more than 220 cable customers, making it deserving of this significant honor," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
"Technology is the key to the success of any call center so it is my pleasure to recognize IBBS for bringing advanced, innovative technologies to market while providing high quality and superior applications," continued Tehrani.
"What truly differentiates IBBS from its competition is our ability to deliver a fully-integrated software and network services offering that enables our call center team to provide the highest-possible service," said IBBS CEO, David Keil. "We are proud to receive this award, as it speaks volumes to the effort put forth by the entire IBBS team."
Winners of the IP Contact Center Technology Pioneer Award will be highlighted in the July 2009 issue of Customer Interaction Solutions magazine.
For more information please visit www.tmcnet.com
About Customer Interaction Solutions
Since 1982, Customer
Interaction Solutions (CIS) magazine has been the voice of the
call/contact center, CRM and teleservices industries. CIS magazine
has helped the industry germinate, grow, mature and prosper, and
has served as the leading publication in helping these industries
that have had such a positive impact on the world economy to
continue to thrive. Through a combination of outstanding and
cutting-edge original editorial, industry voices, in-depth lab
reviews and the recognition of the innovative leaders in management
and technology through our highly valued awards, Customer
Interaction Solutions strives to continue to be the publication
that holds the quality bar high for the industry. Please visit www.cismag.com
About TMC
Technology Marketing Corporation (TMC) is a global integrated
media company helping clients build communities in print, in person
and online. TMC publishes Customer Interaction Solutions, INTERNET
TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's
Web site, is the leading source of news and articles for the
communications and technology industries. TMCnet is read by two to
three million unique visitors each month worldwide, according to
Webtrends. TMCnet is ranked as 2,921 in Quantcast's Top U.S. Sites
placing TMCnet in the top .03% most visited Web sites in the US. In
addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk
Worldand Communications Developer Conference.