IBBS Unveils New Suite of Service Offerings and Elevates Brand with New Customer-Focused Website

IBBS aligns service offerings to advance customers' residential and commercial service strategies

The new www.IBBS.com highlights employee expertise to deliver best-in-class solutions

ATLANTA - IBBS, the leading provider of voice and data services for broadband providers, today unveiled a refreshed look, a new tagline and a suite of services designed to support broadband providers in their quests to advance their offerings in residential and commercial markets.

Underscoring IBBS' commitment to supporting its customers' growth, the company will center its mission on a new tagline 'Advance With Us.' More than a slogan, the language will serve as a rally point for IBBS employees and customers to partner in rapidly delivering services to subscribers and developing new market opportunities.

In concert with the enhanced mission, IBBS has overhauled its full line of services to solve broadband providers' critical market challenges and aligned offerings to support all essential aspects of the service delivery cycle. In a 2010 IBBS customer survey, providers reported a need for innovative services to build value for residential subscribers as well as a clear path for penetrating the commercial services market. The new IBBS service lines address those needs.

"With nearly one million devices under management and a deep understanding of market dynamics gathered from network data and an active dialogue with our more than 230 customers, we're in an ideal position to give broadband providers a marketplace advantage," said Dave Keil, CEO of IBBS. "The realignment of our services with an emphasis on expertise in delivering innovative applications, services and care underscore our commitment to our customers' success."

IBBS aligned its service suite into five key areas to support residential and commercial offerings: Service Activation, Service Assurance, Customer Care, Voice Services and Applications.

Service Activation - Leveraging IBBS' award-winning BBX platform, the Service Activation suite enables customers to rapidly provision subscribers and reduce potential errors associated with 'swivel chair' data entry. The suite supports Voice Provisioning, Data Provisioning and Billing Integration for broadband providers' commercial and residential subscribers.

Service Assurance - The entire line up of services is designed to improve uptime, enhance network visibility, create efficiencies and reduce costs. The IBBS Network Operations Center and engineering teams are housed in Service Assurance along with a core set of tools including IBBS NetVantage that offers broadband providers unprecedented insight into network performance and bandwidth consumption.

Customer Care - Quality customer care gives broadband providers a competitive edge in an increasingly competitive industry. Broadband providers can tap IBBS' U.S.-based 140-person Technical Support Center to support residential subscribers as well as the specialized needs of SMBs and enterprise customers.

Voice Services - Broadband providers in the Tier 2 and 3 markets that seek to develop new market opportunities can efficiently expand their service portfolios with IBBS-supported Voice Services. From residential line replacement to hosted PBX, IBBS offers flexible solutions and expertise to support successful deployments and delivery.

Applications - Subscriber retention is top of mind, and IBBS Applications build value and enhance offerings. Broadband providers may enhance their data services with ISP applications including Google Apps™ and custom portals to enhance the web browsing experience. IBBS customers can offer their commercial subscribers a robust suite of communication, collaboration and security services to provide an end-to-end solution

To introduce the new service offerings, the company revamped its website with a clean look and a focus on expertise. The new www.IBBS.com now features improved navigation, quick links to IBBS' service offerings and direct password-protected access to the company's provisioning systems for voice and data services.

"We're delighted to debut our new website as it clearly outlines the challenges that broadband providers face and the solutions we provide to succeed in today's marketplace," added Keil. "Equally important, we highlight the expertise of our team through our employees who share in their own words their dedication to innovative services and passion for customer success."