Baja Broadband Gains Significant Service Efficiencies with IBBS

South Carolina Cable Company Improves Customer Experience, Lowers OPEX

Atlanta, Ga. - July 8, 2009 - Integrated Broadband Services (IBBS), a leading provider of OSS software and network services to more than 220 cable operators worldwide, today announced the successful launch of its Field Tech Scheduling Program for Baja Broadband (Baja), a full service cable operator headquartered in Ft. Mill, South Carolina. In addition, IBBS has also extended its current services contract for an additional four years with Baja, which delivers high-speed data, digital voice and video to more than 67,000 residential and commercial business customers.

According to Ricky Moore, Vice President, telephony, data, and enterprise IT for Baja Broadband, "We work with IBBS because of the exceptional quality of service they deliver, the technical proficiency of their solution-oriented call center staff, and their highly-functional product portfolio." He continued, "IBBS' billing integrated software solution and call center services enables Baja to provide its subscribers with a more streamlined process for provisioning internet and phone services and improve the customer service experience when troubleshooting issues and scheduling service calls is required. Without IBBS, we would have to significantly augment both our engineering and call center technical staff."

The IBBS Customer Call Center, based in Atlanta, GA, is a high-performance facility staffed by experienced customer service professionals, 24/7/365. The Center provides Tier 1-2 support for Voice and Data customers via integrated ticketing and escalation procedures that ensure efficient handling of issues from first call to ticket closure. Through its award-winning Broadband Explorer (BBX) Diagnostic and Provisioning software and network management services, IBBS provides broadband and cable operators, like Baja, the means to quickly and cost-effectively address and resolve customer issues, reduce truck rolls, call handle time and mean-time-to-repair, as well as to achieve higher levels of organizational performance.

"Our heritage in the cable industry gives us a unique insight into what resources operators such as Baja truly need to stay ahead of their competition, and to give their customers the high level of service to which they are entitled," said IBBS Vice President of Sales and Marketing, Sandra Jimenez. "We pride ourselves on a strong customer focus as well as an ongoing commitment to provide the industry's best integrated software and services."

About Baja Broadband
Baja Broadband, LLC, headquartered in Ft Mill, South Carolina, owns and operates broadband cable systems serving close to 100,000 residential and commercial video, internet and phone customers primarily in New Mexico, Colorado, Utah and Nevada. Baja customers are served by a network of multiple local field offices, employing more than 200 customer service associates, technicians and office staff members. The company's employees are involved in and committed to the success of the communities that they serve. Baja's goal is to become the leading provider of entertainment, information and communications services in the communities they serve and to offer the highest level of customer support.