In today’s highly competitive broadband market, it is increasingly important to maintain optimal network performance and high service levels. It is critical to be able to quickly identify and respond to issues that may degrade the quality of service. The IBBS Network Operations Center (NOC) delivers a truly differentiated class of service, including:
- 24/7/365 Monitoring by our team of experts to ensure ultimate network management and performance
- Proactive Approach of our Network Management Services team provides early detection and resolution of network issues
- Increased Subscriber Satisfaction as issues are often resolved before they become customer-facing
- Expert IBBS Engineers analyze problems, perform troubleshooting, and communicate with site technicians to track problems through to resolution
- Alarms are triggered when elements fail or are affecting service levels, which the IBBS Engineering team take immediate action upon and send on-location notifications to ensure service levels are restored promptly
- Reduced labor and service costs with tools used to resolve problems at the root, saving time, money and other resources usually spent on lengthy customer interactions, data collection and complex diagnostics
- Increased effectiveness and additional revenue generation resulting from higher profit margins associated with SLA agreements
- Remote Cable Plant Support for effective issue resolution without requiring physical access to the CMTS and other network hardware.
- Trend Evaluation to proactive discover potential weaknesses; network performance is continuously measured against self-imposed standards with results tracked over time
With the power of reporting and real-time monitoring, network managers can see all issues affecting their enterprise and be confident knowing that IBBS is the right solution for their network management needs.
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