Providing the best possible customer service gives broadband operators the winning edge in an increasingly competitive industry. The IBBS Call Center delivers the intelligent technical support that data and voice subscribers require. Equipped with Broadband Explorer (BBX), the award-winning provisioning and diagnostic suite, and an integrated ticketing system, IBBS Call Center representatives ensure quick and accurate resolution to subscribers’ issues.

Broadband operators of all sizes can take advantage of IBBS’ Call Center service because of our ability to efficiently and economically handle complex end-user issues. The team in our state-of-the-art US-based facility is equipped to manage thousands of Tier 1 and Tier 2 calls per day.

Benefits:

• Increase subscriber satisfaction
• Reduce truck rolls & other expenses
• High first-call resolution
• Low hold times and abandon rates

Features:

• 24/7 support via US-based high-performance facility
• Private-branded toll-free phone numbers and messaging
• Web-based ticketing system
• Service-level reports and call handling statistics
• Call recording, call-back surveys and on-call audits

Want to improve customer satisfaction?  IBBS Call Center Services can help!

[Contact us] for more information or [click here to download a brochure]