The IBBS Call Center is staffed 24/7/365 by experienced customer service professionals who provide Tier 1,2, and 3 support for Voice and Data customers via advanced escalation and integrated ticketing procedures, ensuring efficient handling of issues from first call to ticket closure.
Broadband Operators of all sizes can take advantage of IBBS’s Call Center service because of our ability to efficiently and economically handle complex end-user issues. Our state-of-the-art US-based facility is equipped to manage several thousand tech support calls per day and our team is provided with the most advanced resources, enabling our customers to:
- Reduce costs - by enabling our expert team to efficiently handle all of your subscribers’ Internet technical issues: from PC issues with OS, Email and network configuration; to in-home networking and advanced service problems
- Increase subscriber satisfaction - with industry-low hold times and abandon rates
- Ensure high quality of service - with call recording, call-back surveys and on-call audits
- Leave the problem solving to us - with Enterprise and Individual RF Problem Identification and Dispatch
- Benefit from Private Branding - unique toll-free access numbers and branded IVR messages and global outage notifications
- Access data instantly -with IBBS’ web-based ticketing system
- View Service Level Reports & Call Handling Statistics
The tools and technologies employed by the IBBS Technical Support Call Center enable our team to be highly effective and efficient in addressing problems at multiple levels of the broadband operation while simultaneously improving the customer experience.
Want to reduce costs and improve customer satisfaction?
IBBS Call Center Services can help!
