Are your technicians spending too much time putting out fires when proactive network maintenance and management could prevent most issues?



With the cost of truck rolls ever-increasing, broadband operators can no longer afford to send technicians into the field for one-off subscriber issues. The BBX diagnostics application serves as a platform for proactively monitoring, managing, and troubleshooting issues from the subscriber-level, system-level, or enterprise-wide.



Detailed performance reports generated in real-time via a hosted web portal based on the criteria you need:


  • Individual End User and Modem Reports – live historical view of modem levels, connectivity and usage


  • Easy-to-use diagnostic tools designed with operators in mind for fast & accurate RF and IP issue assessment


  • End User Premises Corrective Maintenance and Planning Reports – performance and status reports concerning end user premises equipment


  • Plant Corrective Maintenance and Planning Reports – network level performance reports, color-coded and easy drill-down for detailed investigation


  • Plant Capacity Management and Planning Reports – circuit and port utilization, trending, and planning reports


  • Enterprise Performance Reports – circuit utilization, subscriber usage reports and system key performance indicator reports


  • BBX Lite Decision Support – single page view enabling Tier 1 CSRs to successfully route broadband calls in support of the Customer’s Tier 1 Help Desk Function


  • IBBS Performance Center – an efficient interface for downloading call performance reports, weekly NOC reports and other performance-related info to provide management with the visibility they need in order to gauge business and operational performance


  • Acceptable User Policy threshold reports and Usage Billing Data – find out which customers are reaching or exceeding their monthly bandwidth limitations



Bottom line: BBX Diagnostics make your business run more efficiently and economically.



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