Are your technicians spending too much time putting out fires when proactive network maintenance and management could prevent most issues?
With the cost of truck rolls ever-increasing, broadband operators can no longer afford to send technicians into the field for one-off subscriber issues. The BBX diagnostics application serves as a platform for proactively monitoring, managing, and troubleshooting issues from the subscriber-level, system-level, or enterprise-wide.
Detailed performance reports generated in real-time via a hosted web portal based on the criteria you need:
- Individual End User and Modem Reports – live historical view of modem levels, connectivity and usage
- Easy-to-use diagnostic tools designed with operators in mind for fast & accurate RF and IP issue assessment
- End User Premises Corrective Maintenance and Planning Reports – performance and status reports concerning end user premises equipment
- Plant Corrective Maintenance and Planning Reports – network level performance reports, color-coded and easy drill-down for detailed investigation
- Plant Capacity Management and Planning Reports – circuit and port utilization, trending, and planning reports
- Enterprise Performance Reports – circuit utilization, subscriber usage reports and system key performance indicator reports
- BBX Lite Decision Support – single page view enabling Tier 1 CSRs to successfully route broadband calls in support of the Customer’s Tier 1 Help Desk Function
- IBBS Performance Center – an efficient interface for downloading call performance reports, weekly NOC reports and other performance-related info to provide management with the visibility they need in order to gauge business and operational performance
- Acceptable User Policy threshold reports and Usage Billing Data – find out which customers are reaching or exceeding their monthly bandwidth limitations
Bottom line: BBX Diagnostics make your business run more efficiently and economically.
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