Broadband Explorer (BBX) is a fully-integrated OSS platform that enables cable and broadband operators to efficiently deploy, manage, and expand their advanced data services.

With the cost of truck rolls ever-increasing, broadband operators can no longer afford to send technicians into the field for one-off subscriber issues. The BBX diagnostics application serves as a platform for proactively monitoring, managing, and troubleshooting issues from the subscriber-level, system-level, or enterprise-wide.

Benefits:

• Reduce costly truck rolls
• Implement install metrics and improve accountability
• Take control of your circuit capacity
• Increase subscriber satisfaction
• View installation trends and performance variances
• Accessible from any Internet connection worldwide

Features:

• User-friendly diagnostic tools for RF & IP issue assessment
• Real-time customizable reporting including:
• Individual and end-user modem reports
• Plant corrective maintenance and planning reports
• Enterprise performance reports
• Acceptable Use Policy threshold reports & usage billing data
• Access to IBBS Performance Center, for Call Center & NOC reports
• Broadband Birth Certificates
• Integrated trouble ticketing, CSR decision and dispatch support for quick issue resolution

Bottom line: BBX Diagnostics make your business run more efficiently and economically.

[Contact us] for more information or [click here to download a brochure]